Frequently Asked Questions
Everything you need to know about your next ride with Trek Bicycle Stores of Florida.
Can I pick up my online order at a local Trek store?
Yes, we offer free In-Store Pickup at any of our Florida locations. Most orders are ready within 24 hours, and our technicians will ensure your bike is professionally assembled and fitted.
What is your return policy on bicycles and gear?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition with a receipt for a full refund or exchange.
Do new bikes come with a warranty?
Every new Trek bicycle comes with the industry's best warranty, including a limited lifetime warranty on the frame for the original purchaser and a 2-year warranty on Trek and Bontrager parts.
Do you offer professional bike fitting services?
Absolutely. Our certified fit experts use Precision Fit technology to analyze your body's mechanics and adjust your bike for maximum comfort, power, and efficiency.
How do I track my shipping order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you provide maintenance and repair services?
Yes, our service departments are staffed by factory-trained technicians. We offer everything from basic safety inspections and tune-ups to comprehensive overhauls and suspension service.